Retail Sales Training

Retail Sales Professional Training Program

The Retail Sales Professional Training Program is designed to develop an effective Retail Sales/Shop Assistant to a high standard. The program has the focus of being 'customer service' orientated, ensuring that the customer has a pleasurable buying experience. The attendee learns the value of the customer, assisting the customer to make an informed buying decision. The program covers all facets of retail selling.

Duration: 3 Day Training Program - Flexible Delivery

Training Overview available, please ask for one on 07 3273 7044

Merchandiser Professional Training Program

This program develops the modern Merchandising Professional, capable of influencing department managers and store managers on ranging the company's product, on how to minimize markdowns, correct display area layout, and how to support the company Retail Account Managers. Merchandisers are trained in display layouts, 'hot spots', stock rotation, display presentation, and many other key areas. The modern Merchandising Professional gains respect and creditability from Store Owner/Managers, Branch Managers or Department Managers though wide ranging knowledge.

Duration: 3 Day Training Program - Flexible Delivery

Training Overview available, please ask for one on 07 3273 7044

Customer Service - You Make the Difference

Companies are increasingly recognizing the importance of quality customer service to their organizations. Quality customer service results in repeat business and the opportunity to increase profits. The aim is to "delight" the customer so that they will perceive the "value" they receive in service is worth paying for. Quality customer service is provided by employees who feel that they are worthy members of the "team". When they feel proud of their company and understand the importance of their role in it, they will see that servicing the customer in a positive manner is vital to the ongoing well being of themselves and the organization. The "Customer service - You Make the Difference" training course develops this attitude into staff so that they want to provide exemplary customer service and teaches the participant the key ways of creating the "delighted" customer, the one who comes back to buy again.

Duration: 1 Day Training Course - Flexible Delivery

Short Course Training Overview available, please ask for one on...

  07 3273 7044